Shipping policy

SHIPPING POLICY
Last updated: 10.08.2026

At OnlyOne, we ship carefully and promptly so you 
can start feeling relief as soon as possible.

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PROCESSING TIME

All orders are processed within 1-3 business days 
after your order is placed.

Orders are not shipped or delivered on weekends 
or holidays.

If we experience a high volume of orders, processing 
may take slightly longer. We'll notify you by email 
if there is a significant delay.

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SHIPPING TIMES

Once your order is processed, standard delivery 
takes 5-8 business days.

Total time from order to delivery: 6-11 business 
days on average.

You will receive a tracking number via email as 
soon as your order ships. Use it to follow your 
package every step of the way.

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SHIPPING RATES

🚚 FREE SHIPPING on all orders

No minimum purchase required. Every OnlyOne™ 
product ships free.

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SHIPPING DESTINATIONS

We currently ship to:
- United States (all 50 states)
- Canada (all provinces)

We're working on expanding to more countries. 
Subscribe to our email list to be notified when 
we launch in your region.

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ORDER TRACKING

Once your order ships, you'll receive an email 
with:
- Your tracking number
- A link to track your package
- Estimated delivery date

If you don't receive a tracking email within 3 
business days of placing your order, please 
check your spam folder or email us at 
onlyone.enquiries@gmail.com.

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DELIVERY ISSUES

If your package is marked delivered but you 
haven't received it:
- Check with neighbors and household members
- Look around your delivery location (porch, 
  back door, garage)
- Wait 24-48 hours (sometimes packages are 
  marked delivered before physical arrival)
- Contact your local carrier with the tracking 
  number

If your package is still missing after 48 hours, 
email us at onlyone.enquiries@gmail.com and 
we'll help resolve it.

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INCORRECT ADDRESS

Please double-check your shipping address at 
checkout. We're unable to reroute orders once 
they've shipped.

If you notice an address error immediately after 
ordering, email us within 2 hours at 
onlyone.enquiries@gmail.com and we'll do our 
best to update it before shipping.

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DAMAGED OR LOST PACKAGES

If your package arrives damaged:
- Take photos of the damaged packaging and product
- Email us within 7 days at onlyone.enquiries@gmail.com
- We'll ship a replacement at no cost or issue 
  a full refund

If your package is lost in transit:
- Email us with your order number
- We'll open a claim with the carrier
- Once confirmed lost, we'll ship a replacement 
  or issue a refund

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CUSTOMS AND IMPORT FEES (Canada only)

Any customs, import fees, or duties for Canadian 
orders are the responsibility of the customer. 
These fees vary by province and are determined 
by Canadian customs.

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QUESTIONS?

Email us anytime at onlyone.enquiries@gmail.com

We typically respond within 24 hours.