Contact information
CONTACT US
We're real people who care about your experience
— and we're here to help.
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onlyone.enquiries@gmail.com
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RESPONSE TIME
We respond to every message within 24 hours
during business days (Monday-Friday).
Messages sent over the weekend are answered
first thing Monday morning.
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WHAT WE CAN HELP WITH
- Questions about your order
- Shipping and tracking updates
- Returns and refunds
- Product information
- Bulk or wholesale inquiries
- Feedback and suggestions
Whatever you need — just ask. There's no such
thing as a silly question when it comes to your
comfort.
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BEFORE YOU EMAIL
Some quick answers might already be waiting for
you:
📦 Where's my order?
Check the tracking email we sent you when your
order shipped. If you can't find it, check your
spam folder or email us.
🔄 How do I return an item?
See our full Return Policy for step-by-step
instructions.
🚚 How long does shipping take?
Orders are processed in 1-3 business days and
delivered within 5-8 business days after that.
See our Shipping Policy for full details.
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BUSINESS INQUIRIES
Interested in partnering with us? Wholesale
opportunities? Affiliate program?
Email us at onlyone.enquiries@gmail.com with
"BUSINESS" in the subject line and we'll route
your message to the right team.
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OUR COMMITMENT
Every message you send is read by a real person
— not a bot. We care deeply about making sure
every customer has the best possible experience
with OnlyOne.
If something isn't right, we want to know. And
we'll make it right.
Thank you for choosing OnlyOne.