Refund policy

RETURN & REFUND POLICY
Last updated: 10.08.2026

At OnlyOne, we stand behind every product we sell. 
If your OnlyOne™ SpineRelief Cushion doesn't 
deliver the comfort and relief you deserve, we'll 
make it right.

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60-DAY MONEY-BACK GUARANTEE

You have 60 days from the date of delivery to 
return your item for a full refund. No questions 
asked.

We're confident in our product because our customers 
consistently tell us it changed how they sit. If it 
doesn't work for you — we don't want your money.

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ELIGIBILITY

To be eligible for a return:
- The item must be within 60 days of delivery
- You must have proof of purchase (order number)
- Products should be in reasonable condition

We understand you need to actually TEST the cushion 
to know if it works. Signs of normal use are 
completely fine — we're not going to reject your 
return because you sat on it.

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HOW TO START A RETURN

Step 1: Email us at onlyone.enquiries@gmail.com 
        with your order number and reason for return.

Step 2: We'll respond within 24 hours with return 
        instructions and a return address.

Step 3: Ship the item back (return shipping is 
        the customer's responsibility unless the 
        product arrived damaged or defective).

Step 4: Once received, your refund will be processed 
        within 3-5 business days to your original 
        payment method.

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DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery
- Include photos of the item and packaging
- We'll ship a replacement at no cost OR issue a 
  full refund including original shipping

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REFUNDS

Once your return is received and inspected, we'll 
send you an email confirming the refund.

Refunds are processed to your original payment 
method within 3-5 business days. Please note that 
your bank or credit card provider may take an 
additional 5-10 business days to post the refund 
to your account.

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EXCHANGES

Need a different color or bundle size? Email us 
at onlyone.enquiries@gmail.com and we'll help 
arrange an exchange based on availability.

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NON-RETURNABLE SITUATIONS

We cannot accept returns on:
- Items returned after the 60-day window
- Items without proof of purchase
- Items damaged from misuse (not manufacturer defect)

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QUESTIONS?

Email us anytime at onlyone.enquiries@gmail.com

We typically respond within 24 hours, Monday 
through Friday. We're real people who care about 
your experience — not a chatbot.